Telven Stareal
   |
Posted - 2011.06.25 20:25:00 -
[1]
Edited by: Telven Stareal on 25/06/2011 20:32:57
As much as I am chuckling to myself. I fear I just have to post. (I will explain that comment later)
First, I understand what your saying. That everyone is over reacting to the MT and the leak. Maybe they are, maybe they are not. The players have limited options to get CCP's attention. I say this because I have been reading these posts since the new upgrade was released. Very little honest responses have come from CCP about any of the concerns that have bee posted.
Example, hardware issues, their reply? Oh, well try not to run all your accounts in CQ and we will update out system requirements to reflect what is now needed to run this game with CQ. "I have to say, not very customer friendly there. I am sure there are plenty of players doing the how trouble tickets to get it fixed. But is it really addressed by CCP? No"
Ok how about the MT and the vanity items? Folks express their dismay about the staggering prices and return rate for plex vs Aur. Is that addressed? Yes in a blog that also says not in these word, but deal with it and if you don't buy it your peers will look down on you. "I read that and said wow, that isn't good customer service there, that could have been handled much better."
The next concern is the leak. Ok so it is thoery only. At this point CCP should be trying to do damage control and be reassuring to those concern that there is no plan to put any of that into play anytime soon (I realize that what he said could be implied that they are not planing on doing that anytime soon if ever. However, ppl need to have it borken down to them so they don't feel that they are misunderstanding what is being said). And yet, there is nothing. So there are a lot of ppl out there who feel the only way to get CCP to listen and reply is with unsub'ing. Do I think that is a bit much? Maybe, maybe not. If it leads to CCP replying that they will not put MT game changing content into the market anytime soon, then good.
Also, don't forget there is a faction out there who simply doesn't want CQ at all and no reply to their requests to have it remain as an option.
You say, CCP isn't replying to all the rage for good reason.. well that type of outlook is more damaging then helpful. One doesn't turn their backs on a house fire and expect the house to remain because they take no action. The same goes for this, the longer they take to reply, respond the more upset folks are getting, and the harder it will be for them to take back control. They need to act and take charge of the issue by addressing them. This is sound business sense. To ignore your customers is to lose business... even if those customers are screaming and frothing at the lips, you still need to address it or run the risk of it ether spreading or at the very least making CCP look bad in the eyes of other customers and businsses.
I mean who would want to work with a company that is know for ignoring it's customer base?
It would be like calling your cell phone provider and never reaching anyone. Or calling and getting someone who tells you, too bad whatever is wrong with your phone is not our concern. You wouldn't stay with that provider would you?
The true irony here is I like CQ, I have no plans of leaving unless they do put game changing stuff for sale and I continue to have no problems running the game. But, their lack of response and poor handling of these issues, do make me have second thoughts about paying a company who trats their customers like this. Makes me worried about what I would have to deal with if I had a problem.
Last as to my very first comment... way to troll!!! Lol, first you say something smart then you belittle everyone saying we all fit into your little categories. I am sureyou are sitting back having a good laugh. And I have to laugh as well, because I allowed myself to be trolled as well... but at least I out my half penny of a thought out there
|